Refunds & Returns
If you are unhappy with the product you are entitled to a refund providing that we are informed by email within 14 days of delivery. The costs of returning any goods must be covered by the buyer. Therefore the refund will be issued minus the cost of sending / returning the goods, and a 20% restocking charge will be applied to the items returned . All goods being returned must be returned to us as they were when delivered and need to be in their original packaging. The item must not have been used. If the item shows signs of use we reserve the right to not issue a refund. Respectfully we ask you not to purchase our items if you do not fully agree to the terms and conditions stated above.
In the unlikely event that you are dissatisfied with your product please contact Ashgrove Furnishings straight away. If your items are found faulty, or not as described on our website on delivery, please inform the Courier/Ashgrove Furnishings driver. Alternatively, give us a call and we will arrange pick up of the faulty item and replace it.
The items need to be in their original packaging. You have 10 days from delivery date to notify Ashgrove Furnishings if you want to return your product, however there will be a return charge deducted from your refund. The return charge is simply a pick up charge (Alternatively you can return the item to our warehouse in County Armagh yourself). Please note mattresses once opened cannot be returned. Ashgrove Furnishings will not accept the products back if they have been used and are not in their original packaging. Refunds for return items will be credited to the card used for the original payment. Once the goods have been returned to the warehouse and they have been inspected, a refund usually happens within 24hrs, but can take up to 3 days.
If you wish to change or cancel an order contact our Customer Service department via our contact page. You have the right to cancel up to the day before delivery.